MasterCard is introducing a new flow of handling the escalation process, please read below all details needed for better understanding.
What do these changes mean?
Arbitration Chargeback (Second Chargeback) is been eliminated and will no longer apply to disputes.
Issuer is able to initiate:
How will this affect you?
You will be notified by us for all above mentioned stages by email in the same way as you have been notified for all existing dispute stages, deadlines will also be included and need to be adhere to for processing the cases in a timely manner.
|Any filing fee||USD/EUR 150|
|Withdrawal/Accept fee||USD/EUR 150|
|Administrative fee||USD/EUR 250|
|Any technical violation fee||USD/EUR 100|
|Mastercard will assess the Customer requesting an appeal the following fee||USD/EUR 500|
July 17, 2020